Refund policy
Black Friday Processing Times
Due to the high volume of orders during the Black Friday/Cyber Weekend Sale, order processing times may take longer than usual, ranging from 2–7 business days before dispatch.
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Express orders will be prioritized for quicker handling and delivery.
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Standard shipping orders will be processed in the order they are received.
We kindly ask for your patience while your order is being processed. Our team is working hard to ensure all orders are fulfilled as quickly as possible.
Christmas Cutoff Dates
To ensure your order arrives in time for Christmas, please review our last posting dates. We recommend placing your orders by the dates below:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| Australia | Order by 10th December | Order by 21st December |
| New Zealand | Order by 6th December | Order by 13th December |
| United Kingdom | Order by 6th December | Order by 13th December |
| United States | Order by 7th December | Order by 14th December |
| Europe | Order by 6th December | Order by 13th December |
Please note:
Orders placed after these dates may still be processed promptly, but we cannot guarantee delivery by Christmas.
Shipping times may vary due to unforeseen delays with postal services during the holiday season.
Extended Return Policy — Christmas 2026
Eligible items purchased between 18 November 2026 and 16 December 2026 may be returned or exchanged until 30 January 2027.
Please note that returns may take up to 15 business days to process from the time you lodge the parcel. Once your return is received, our team will process it within 3 business days.
Order Cancellation
We understand that mistakes can happen. If you’ve placed an order and need to make a change or cancel it, please contact our team at support@melyca.com within 3 hours of placing your order.
We aim to process orders as quickly as possible. Once your order has been dispatched, we are unfortunately unable to cancel or modify the order, including the shipping address or delivery destination, as it is already in the hands of our courier partners.
Please ensure all details are correct at checkout to avoid delays or issues with delivery.
Returns
At Melyca, we stand behind our products with a 30-day satisfaction guarantee. If you’re not completely satisfied with your purchase, we’ll do everything we can to make it right.
Refund requests must be made within 30 days of delivery. Products must be returned in their original, unused condition with packaging intact, unless an exception is approved by our customer service team.
Customers are responsible for the cost of return shipping. We strongly recommend using a trackable shipping method and retaining your shipping receipt.
To initiate a return or refund, please email support@melyca.com with your order number, a brief description of your concern, and any supporting evidence, such as photos or videos if relevant.
Once your return is received and inspected, your refund will be processed to the original payment method, excluding any outbound shipping costs.
Defective Products
If you receive a product that is broken, defective, or not working as it should be, please contact us at support@melyca.com within 7 days of receiving your item.
To help us resolve the issue as quickly as possible, please include your order number, a clear description of the issue, and photo or video evidence of the fault.
Once verified, we will send you a replacement at no additional cost. If a return is requested, the item must be sent back in its original condition.
Once your item is received and inspected, we’ll dispatch your approved replacement within 5–7 business days.
Please note that we do not offer refunds or replacements for accidental damage, misuse, or electronic failures reported after the 7-day window.
Additionally, we cannot provide refunds for packaging damage caused during transit, as this is out of our control.