Shipping policy
Black Friday Processing Times
Due to the high volume of orders during the Black Friday/Cyber Weekend Sale and holiday season, order processing times may take longer than usual, ranging from 2–7 business days before dispatch.
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Express orders will be prioritized for faster handling and delivery.
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Standard shipping orders will be processed in the order they are received.
We kindly ask for your patience while your order is being processed. Our team is working hard to ensure all orders are fulfilled as quickly as possible.
Christmas Cutoff Dates
To ensure your order arrives in time for Christmas, please review our last posting dates. We recommend placing your orders by the dates below:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| Australia | Order by 10th December | Order by 19th December |
| New Zealand | Order by 6th December | Order by 13th December |
| United Kingdom | Order by 6th December | Order by 13th December |
| United States | Order by 7th December | Order by 14th December |
| Europe | Order by 6th December | Order by 13th December |
Please note:
Orders placed after these dates may still be processed promptly, but we cannot guarantee delivery by Christmas.
Shipping times may vary due to unforeseen delays with postal services during the holiday season.
Shipping & Processing Times
Please note: our couriers do not process or deliver orders on weekends.
All orders are processed within 1–3 business days from Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.
Express orders are prioritized during fulfillment and will be processed before standard shipping orders. However, estimated delivery timeframes begin after dispatch, not at the time of order placement.
Our fulfillment centre operates Monday to Friday and will be closed on the following holiday dates: 25th December, 26th December and 1st January.
Estimated Delivery Times
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| Australia & New Zealand | 7–15 business days | 7–10 business days |
| United States | 7–15 business days | 7–10 business days |
| United Kingdom | 7–15 business days | 7–10 business days |
| Europe | 7–15 business days | 7–10 business days |
| Other International | 7–15 business days | 7–10 business days, where available |
We currently do not ship to military addresses or APO/FPO/DPO addresses.
To avoid delivery issues, please use a valid residential or commercial address when placing your order.
Where Can I Find My Tracking Number?
Once your order has been dispatched, you will receive a shipping confirmation email that includes your tracking number and a link to follow your delivery progress. This email is usually sent within 1–2 business days after your order is placed.
If you have not received your tracking email, or if the tracking link is not working, don’t worry. Please reach out to us at support@melyca.com and our team will assist you right away.
Incorrect Address
Please ensure that all shipping details are correct before completing your order. If you realize there is an error in your address, please contact us at support@melyca.com within 3 hours of placing your order, and we will do our best to update it before dispatch.
Unfortunately, if more than 3 hours have passed or your order has already been processed by our fulfillment team, we will be unable to change the delivery address. In these cases, we are also unable to offer refunds due to costs already incurred.
However, we understand that these situations can be frustrating. To support our customers, we offer a one-time complimentary reshipment to the correct address if the parcel is returned to us.
Please note this is a one-time courtesy and can only be applied once per customer.
Import Liabilities & Taxes
When your order is dispatched, it may be subject to customs clearance procedures in your destination country. Depending on local laws, import duties, taxes, and other fees may apply. These charges are determined by your country’s customs authorities and are not included in your purchase price or shipping fees.
Melyca is not responsible for any import liabilities, customs duties, or taxes imposed by the destination country. We are also not liable for any customs-related delays or additional costs that may arise once your package reaches your country.
It is the customer’s responsibility to be aware of and pay any applicable customs duties and taxes. Additionally, Melyca is not responsible for notifying customers that their item is awaiting customs payment. Shipping fees are non-refundable if you choose to reject the delivery or if customs fees are not paid.
Important Update for U.S. Orders
Due to recent changes in U.S. tariff regulations, some shipments may experience minor delays during customs processing. We are actively working with our logistics partners to reduce any potential disruptions and ensure a smooth delivery process.
If you have questions about your shipment or need assistance, feel free to contact our support team at support@melyca.com. We’re always happy to help!